Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in gambling activities, including online pokies. All players are required to verify their age before accessing gaming platforms. If you are under 18, please do not use this service.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to win back money
- Hiding gambling activities from family or friends
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, or family responsibilities due to gambling
- Using gambling to escape stress, worry, or negative emotions
- Borrowing money or going into debt to fund gambling
- Experiencing relationship conflicts related to gambling
- Failed attempts to reduce or stop gambling
- Lying about the extent of gambling activities
Self-Help Tools & Limits
Most reputable online gaming operators offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a chosen timeframe (daily, weekly, or monthly)
- Loss Limits: Set a cap on how much you are willing to lose
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Session Timeouts: Set automatic session end times to help manage your gaming duration
We recommend using these tools proactively as part of responsible gaming practice.
Support Organisations & Help Resources
If you are struggling with problem gambling, help is available. Please reach out to one of these organisations:
New Zealand
- Problem Gambling Foundation
Helpline: 0800 664 262 (free and confidential)
Website: www.pgf.nz - Gambling Helpline
Phone: 0800 532 100
Available 24/7, free and confidential
International Resources
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom Self-Exclusion)
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
Need Help?
If you or someone you care about is struggling with problem gambling, please seek help immediately. There is no shame in reaching out. Support is confidential, free, and available 24/7 in New Zealand through the organisations listed above.
Showcase Hospitality is committed to promoting responsible gaming. We encourage all players to gamble within their means and to use the self-help tools available to them.